Refund & Cancellation Policy
Politique de Remboursement et d'Annulation pour AjiNqraw (أجي نقراو). Clear, fair, and transparent rules for all parents.
14-Day Money-Back Guarantee (Satisfaction 100% Garantie)
We want every Moroccan family to feel completely confident when subscribing to AjiNqraw. If you or your child are not fully satisfied with our AI tutoring software within 14 calendar days of your subscription start date, we will issue a 100% full refund with no questions asked.
1. How to Request a Refund
Submitting a refund request is straightforward. Simply reach out through any of our support channels within 14 days of purchase:
Please include your Account Email or Child Username and Moroccan Bank RIB for the refund transfer.
2. Refund Processing Timeline
Once approved, your refund will be processed via Moroccan Bank Wire Transfer (Virement Bancaire) directly to your account within 3 to 5 business days. You will receive an instant digital receipt upon initiation.
3. Subscription Cancellation Policy
You can cancel your subscription at any time without penalty or hidden fees:
- No Lock-in Commitment: All plans (Basic 200 MAD/mo, Pro 350 MAD/mo, Ultimate 500 MAD/mo) are month-to-month.
- Cancellation Procedure: Click "Cancel Subscription" in your Parent Dashboard or send a WhatsApp message to 0777 14 68 07.
- Continued Access: Upon cancellation, your child retains full access until the end of the current paid billing cycle.